Quality service.

I feel compelled to say a few words of praise for an Aussie company. Coiltek.
I have found the Elite coils to be very good on both GPX and QED, so when I loaned my 18" Elite to a friend I knew it would impress him. I own the 9", 11" and 18" Elites, and have enjoyed using them in different situations. My mate James Beatty uses pretty much only his 18" Elite, an almost permanent fixture on both his GPX and his QED.
When Jason Cornish had trouble with the 18" Elite that I had loaned him, he took it to Miner's Den in Melbourne, where they acknowledged that a coil that had seen only careful limited use should not have a fault, and agreed to send it back to Adelaide to see what could be done.
Back came a brand new coil with a note thanking the owner for being patient while the problem was sorted out.
Wow!!! Now that is customer service. I cannot praise Coiltek Adelaide enough for their respect for their customers and the service they provide. A bit different from another business that I could name (but won't) whose attitude was "tough titties".
My sincere thanks to Miner's Den and Coiltek Adelaide.

Same experience here Reg,after finding a fault with my 14"elite 2 weeks before the warranty ended they replaced it ,no questions asked.
Then a noisy replacement coil exchanged with a new one,no problems ,fantastic service from coiltek.

cheers moredeep

I have to agree with you there, Reg. My association with Coiltek goes back to their very beginning and they have always had incredibly good customer service.

Can't agree more with you gents. It isn't so much the hiccups that one might happen to encounter with any newly purchased product, but the quality aftermarket service offered by a business/company that keeps customers loyal to coming back.

Cheers Kon.

spot on....every business makes mistakes...we all do.....I judge a business about how they deal with a problem and BOTH Coiltek and Nugget Finder
have excellent after sales back up.

Well that's good news , and yes I also found Coiltek ok to deal with ,compared to one other coil manufacturer . I also consider myself rather fortunate in only having a few coil issues in the past  ,but when I look at the amount of problems  others have faced with coils that ive meet over the years , its staggering . A real eye opener to me years ago was a bit of a get together of fellow detectorists and one chap who made his own coils also brought along some instruments as well ,and we'd also been told to bring along all our coils and get them tested ,well that was a eyeopener  from what I can recall hardly any two identical coils read the same .. .. So I mean for most of us ,unless we are fortunate enough to have the gear to test coils with ,and the knowledge too of how to do those tests ,we just have to take for granted that the coil is up too max design / specs ,and if it does find Gold ,well its gotta be a good coil .. Gotta remember too ,that we pay a lot of money $$$$ for these coils ,
                            But the main point i'm trying to make here as well is that there seems to be an apparent lack of''  Quality control'''  by all coil manufactures ,( some worse than others ) and I don't believe in blaming the faults in the overseas manufacture of these coils ,rather it SHOULD BE THE LOCAL DISTRIBUTORS DOING THEIR JOB OF QUALITY CONTROL .

Hugh62, are you suggesting that each shop/outlet individually test each coil that comes from the supplier as they are the distributors?
The cost of specialised test gear, labour and definitions of the specifications of the coil, what is and isn't passable, would put the cost of the coils even higher than what people are already complaining about.
I can't think of one distributor that carries out their own quality inspections rather they rely on the QC of the manufacturer.

Apologies if I'm hijacking the thread.....but another point to consider is the current thinking of 'scrubbing'...I've had people
show me how they use their detectors...7000's and sdc's particularly...basically like a bulldozer...seriously. They have the viewpoint that
going through a skid plate a week is worth it for the 'extra' gold they get. All I can say is that what does that do to coils??...and then they may return the "poorly manufactured coil" and expect a replacement...all I can say...and it's only my point of view, is that I first swung a detector with Dad around 45 years ago and I have never ever worn out a skid plate...ever. Detectors and coils are sensitive electronic instruments...why scrub??? Getting back to the topic....with the abuse coils get from many operators its actually amazing the service we get from them. Then again, I am sure that this aspect is factored in to the initial sale price?

Tony P, I have to agree with you. I have a mate who I now refuse to loan coils to. (Not the one to whom I loaned the 18" Elite. He is actually quite careful with equipment) This other mate uses coils to clear litter with. A special custom built coil by an ex Minelab coil expert was so badly treated that I had to have the Kevlar edge repaired after he had used it.

I don't use skid plates, and never have, as the way I use a coil does not end in the destruction or damage to the coil. I have never suffered from a lack of gold recovered because of my careful coil use.

Gotta agree with you there Reg. I have never had a coil fail due to lack of a skid plate. I am very careful how I treat my coils. Too pricey to knock them about.
Come to think of it, I have never had a coil failure.....Touch wood.

And another "non scrubber" here, but have had one coil fail, a DD made by Coiltek. The internals had been flapping around that much a wire had fractured. Won't go into what was suggested I do with the coil. It hangs on my memorabilia garden wall as a reminder.
Have never owned another DD or a Coiltek for that matter.

I keep the skid plate on for the first days use of a new coil incase I have to return it.
They are good to put under plant pots ....
The only coil cover Ive ever kept on is on the 7000. Only because of the cost of the coil.Haven't managed to wear through it yet.
Haven't worn out a coil yet.

Worthy mention for top service are the lads at coiltek Maryborough they always have been exceptional service they know their stuff too they've stood the test of time also

you don't run a skid plate alan

joe82 wrote:you don't run a skid plate alan

Only on the 7 as I explained above.
My wife doesn't either.
If you read some of the above posts there are others who have been around a bit that don't too.
Minelab in their manuals do say to keep an inch between coil and ground. I guess if you are in particularly rocky terrain it might be more difficult.
Skid plates are probably a good earner for the dealers.

Mellow Yellow, It wasn't Coiltek Maryborough who gave the great service, but Miner's Den Melbourne. As a matter of fact some smart A*s* at Maryborough made the comment when the chap who had borrowed my coil took it into Maryborough that if the coil belonged to Reg Wilson then he could afford to buy a new one. No assistance was offered.
This was in my opinion p... poor as I have bought many detectors and coils from this business, and have always spoken highly of their service up until now.
I will be making a trip to Maryborough soon and will have words with them over one idiots comments. Needless to say I am appalled at such conduct.
Coiltech in Adelaide went out of their way to be very helpful and for that I am most grateful, but one 'drongo' needs to be put in his place for his stupid attitude. He does not deserve to work for a good company like Coiltech.

Please clarify regarding coiltek mb

coiltek mb always seam to be a lot of customers in the shop too and its hard to get prompt service but the lads and people who work at coiltek mb are fine. Just seam to be busy all the time. Even first thing in the morning.